Cancellation, Return & Refund Policy

At DentalMarketplace, we want you to feel confident purchasing equipment from us. We stand behind the products we sell and the manufacturers we represent. Our 30-Day Return & Money Back Guarantee is designed to provide customers with a reasonable opportunity to make sure their purchase performs as expected while protecting the integrity and value of new dental equipment.

Order Cancellations

Orders may be canceled at no charge before they have shipped.

Once an order has shipped, it can no longer be canceled. However, eligible products may be returned under our 30-Day Return Policy. The customer is responsible for applicable shipping and return shipping expenses unless the return is the result of an error by DentalMarketplace or an approved product issue.

Special-order, custom-built, made-to-order, or specially priced products may not be canceled once the manufacturer or supplier has accepted or begun processing the order.

30-Day Return Policy

Eligible products may be returned within 30 days of delivery, subject to the conditions and exclusions outlined in this policy.

To request a return, contact DentalMarketplace within 30 days of delivery to obtain a Return Authorization (RA) number. Please provide your order information, the product being returned, and the reason for the return so we can assist you appropriately.

Approved returns must be in like-new, resalable condition and include all original packaging, accessories, manuals, cables, components, promotional items, and other materials originally supplied with the product.

Products showing damage, excessive wear, missing components, alteration, contamination, misuse, or any condition that prevents the product from being resold as new may not qualify for a full refund.

Returns must be authorized in advance. Products returned without an approved RA number may be refused and returned to the sender.

DentalMarketplace 30-Day Money Back Guarantee

DentalMarketplace represents only trusted, customer-focused vendors operating in the United States. We carefully select manufacturers and authorized distributors that meet our standards for quality, reliability, and customer support. All products listed on DentalMarketplace.com are sourced directly from OEM manufacturers or their authorized distribution channels.

If a product does not perform as advertised or meet your expectations and the manufacturer has been unable to resolve the issue, DentalMarketplace will work with you to arrange a replacement product or provide return authorization for eligible items within 30 days of delivery.

To maintain fairness and protect all customers, the following products are not eligible for return once installed, assembled, or placed into service:

• Equipment attached to or installed on a wall, floor, ceiling, cabinetry, or other fixed structure

• Equipment connected to plumbing, drainage, gas, dedicated circuits, or hardwired electrical service

• Products requiring professional installation, calibration, assembly, or setup involving multiple components or specialized tools

• Custom-built, made-to-order, or special-order products

• Products damaged due to improper installation, misuse, or unauthorized modification

For eligible returns, products must be returned in like-new condition with original packaging, accessories, and included components. Some returns may be subject to manufacturer restocking fees where applicable.

Our goal is simple: you should feel confident and supported when purchasing from DentalMarketplace, while ensuring fairness for both our customers and manufacturing partners.

Opened and Used Products

Opening a product does not automatically make it ineligible for return. We understand that certain products may need to be opened and reasonably evaluated to determine whether they meet your expectations.

However, the 30-Day Return Policy is not a trial, rental, or demonstration program.

Products that have been extensively used, placed into routine clinical service, altered, damaged, improperly installed, contaminated, or returned in a condition that prevents resale as new may not be eligible for return or may be subject to deductions from the refund.

Products intended for single use, consumable products, and products that cannot reasonably be resold for health, hygiene, or safety reasons are not returnable once opened.

Non-Returnable Products

The following products are not eligible for return where applicable:

• Custom-built or made-to-order products

• Special-order products

• Products purchased under individually negotiated or specially approved pricing when designated as non-returnable

• Products that have been permanently installed or connected to a building or utility

• Products requiring professional installation, calibration, or multi-component assembly once that process has begun

• Consumable, disposable, or single-use products once opened

• Products that cannot be resold due to health, hygiene, or contamination concerns

• Products that have been altered, modified, damaged, misused, or improperly installed

• Products missing original components, accessories, or other essential materials

• Products specifically identified as non-returnable before purchase

A defective or malfunctioning product may still be covered by the applicable manufacturer's warranty even when it is not eligible for return under this policy.

Return Authorization & Shipping

All returns require an approved Return Authorization (RA) number before shipment.

Once approved, DentalMarketplace will provide the appropriate return address and return instructions. Because our products may ship directly from different manufacturers or authorized distribution facilities, customers should not return products to the original shipping address unless specifically instructed to do so.

Return shipping costs are the customer's responsibility unless otherwise authorized by DentalMarketplace.

Customers are responsible for properly packaging and protecting returned products. DentalMarketplace is not responsible for products lost or damaged during return transportation. We strongly recommend using a trackable and fully insured shipping service and retaining proof of shipment and delivery.

Inspection & Restocking Fees

All returned products are subject to inspection before a refund is issued.

Eligible products returned in like-new, complete, and resalable condition will be processed according to the terms of this policy.

Some returns may be subject to a manufacturer or supplier restocking fee of up to 20%, where applicable. Any applicable restocking fee will be deducted from the refund.

Additional deductions may apply when products are returned with missing accessories, components, packaging, manuals, or other originally supplied materials, or when the condition of the returned product reduces its resale value.

Refunds

Once an approved return has been received and inspected, DentalMarketplace will generally process the applicable refund within 5 business days.

Refunds will be issued to the original payment method whenever possible.

Original shipping charges, expedited shipping charges, return shipping expenses, applicable manufacturer restocking fees, and other non-refundable charges are not included in the refund unless the return resulted from an error by DentalMarketplace.

After DentalMarketplace issues a refund, additional processing time may be required by your bank, credit card issuer, or payment provider before the funds appear in your account.

Manufacturer Support & Product Issues

Our responsibility as your distributor does not end when your order ships.

If you experience a problem with a product, please contact us. DentalMarketplace will work with you and the manufacturer to help determine the issue and pursue an appropriate resolution.

When a product issue can reasonably be corrected through manufacturer support, troubleshooting, replacement components, repair, or replacement, we ask that customers allow the manufacturer a reasonable opportunity to resolve the issue before a return is authorized under our 30-Day Money Back Guarantee.

If the manufacturer is unable to resolve the issue and the product otherwise qualifies under this policy, DentalMarketplace will work with you to arrange an appropriate replacement or return.

Contact Us

Questions about cancellations, returns, product issues, or our 30-Day Money Back Guarantee can be directed to:

DentalMarketplace
Email: support@dentalmarketplace.com

We are committed to helping our customers receive a fair, responsive, and professional resolution when a product does not meet expectations.